Merchandise must be returned within 30 days of receipt of order. A Return Form (download pdf) must be included with the returned item. Only unused and unopened merchandise with its original packaging and accessories will be accepted. All returns are subject to a minimum 15% restocking fee. When ordering, we encourage you to estimate your needs as closely as possible. Due to health concerns, costumes, headwear, and food items cannot be returned. Other non-returnable items include: glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned. NOTE: A Return Form must be included with returned item to obtain credit. Returned shipping is the responsibility of the sender. Product received without a Return Form becomes the property of Prom Nite.